Security incident support
Unexpected sign-ins, locked files or systems behaving differently? Contact ITKoncept for an initial conversation about the situation and the technical support you need.
The first conversation
We start with what you have observed, the impact on your operations and who is involved. You do not need the full picture before calling.
Describe what you observed and when you first noticed it. Was there an alert, an error message or unusual activity?
Which systems, accounts or parts of the business are involved? Include any actions you have already taken.
Provide your organisation, contact person and callback number. Let us know which internal IT staff or providers are already involved.
Common questions
ITKoncept can help, and the first step is to call 020-056 78 98. We work remotely across Sweden and on site in the Stockholm area. On-call cover and a response time apply only to customers with a signed on-call agreement. Without that agreement we promise no response time. Availability, possible assistance and next steps are confirmed during the call.
Start with what you have observed. Describe what happened, what is affected and who is coordinating: your organisation, a contact person and a callback number, and which internal IT staff or providers are already involved. You do not need the full picture before calling.
No. ITKoncept does not offer forensics or a SOC, and does not take over incident management. We offer advisory and architecture support only.
Government channels such as CERT-SE, NCSC and the police are not replaced by ITKoncept. ITKoncept provides consulting and architecture support. Reporting to an authority is a separate step.
Yes, ITKoncept helps you develop identity, access and technical safeguards around your organisation’s requirements. Want your whole Microsoft 365 environment reviewed? See the Microsoft 365 assessment. Also planning for Copilot? Read about Microsoft 365 Copilot for business. Need control over AI usage? Read about AI governance for business.
ITKoncept helps you develop identity, access and technical safeguards around your organisation’s requirements. Tell us about your environment and what you want to improve.
Want your whole Microsoft 365 environment reviewed? See the Microsoft 365 assessment.
Also planning for Copilot? Read about Microsoft 365 Copilot for business.
Need control over AI usage? Read about AI governance for business.
Want mail authentication reviewed? See email security.