SVEN

Domain advice / ITKoncept

Clear DNS.
Safer transfers.

DNS errors can interrupt websites and email. We help identify dependencies, plan changes and check that services work afterwards.

Register and buy domains at gateway.se.

What we help with

  1. DNS.

    We review DNS configuration, troubleshoot name resolution and help implement changes.

  2. Domain transfers.

    We map dependencies, plan the transfer, help with the technical changes and check websites and email to help avoid interruptions.

  3. Email records.

    We help with MX, SPF, DKIM, DMARC and Autodiscover so that mail flow and sender protection work together.

.se and .nu registrar

We are a registrar with Internetstiftelsen.

ITKoncept Sverige AB (company reg. no. 556713-9901) is a registrar for the .se and .nu top-level domains with Internetstiftelsen (the Swedish Internet Foundation). Domains are registered and managed in the gateway.se service, which is operated by ITKoncept Sverige AB.

About Internetstiftelsen

Internetstiftelsen is responsible for the .se and .nu top-level domains and the domain name registry. Domain names are registered through registrars that have an agreement with Internetstiftelsen.

internetstiftelsen.se

Terms and conditions of registration

When you register a .se or .nu domain name, Internetstiftelsen's terms and conditions of registration apply. They are separate from ITKoncept's own terms, take precedence over them and cannot be changed by us.

How we handle registration services

As a customer, you manage all registration services yourself in the customer portal my.gateway.se. We carry them out at your express request, once you have accepted the terms and conditions of registration and provided the required details. If you need help, contact domaner@itkoncept.se.

Sign in to my.gateway.se

  1. New registration

    You register the domain name in your name in my.gateway.se. Companies provide their full company name, a contact person and company registration number. Private individuals provide their first and last name and personal identity number. Everyone provides a phone number and email address. The details must be complete and correct. We do not offer whois protection or registrations where our details are given instead of yours.

  2. Renewal and cancellation

    Domain names renew automatically for a new registration period. You can turn automatic renewal on and off and cancel a domain name in my.gateway.se.

  3. Changed contact details

    Keep your details up to date, including your email address. You change your contact details in my.gateway.se and we update them in Internetstiftelsen's registry.

  4. Name servers and DNSSEC

    You manage name servers, DNS records and DNSSEC in my.gateway.se. We handle DS records in the same way as name server records.

  5. Transfer to a new holder

    You start a transfer to a new holder in my.gateway.se. We complete it within five working days of the new holder accepting the terms and conditions and providing their details.

  6. Changing registrar

    You always have the right to change registrar. You get the authorisation code in my.gateway.se. If you cannot, we will provide it securely within five working days of your request. Give the code to your new registrar. We do not charge a fee when you move away from us. If you move a domain to us, we will tell you before the change if it affects the domain's DS records.

Customer service and complaints

Send questions and complaints about registration services to domaner@itkoncept.se. You can also use the contact page. We handle cases and complaints promptly and within five working days.

Report domain name abuse

Do you suspect that a domain name we manage is being used for phishing, malware or fraud, for example? Report it to domaner@itkoncept.se or through the contact page. Include the domain name, what the problem is and, if possible, links or other evidence. We log the case, investigate it and get back to you within five working days.

Personal data

Internetstiftelsen is the data controller for personal data in the domain name registry. ITKoncept Sverige AB is the data controller for the processing of personal data in our own business. How we process data about domain customers is described in our privacy policy.

Dispute resolution

Disputes over who should hold a domain name can be tried in Internetstiftelsen's dispute resolution.